Smiljana • Novi Sad delivery
Frequently asked questions
Everything you need to know about ordering fresh flowers, delivery in Novi Sad, and caring for your bouquet.
Payments, changes & returns
A few practical details to make ordering easy.
What payment methods do you accept?
You can pay securely at checkout using the available payment options shown in the shop.
Can I change or cancel my order?
If your order hasn’t been prepared yet, we can usually adjust it. Please contact us as soon as possible with your order details.
Can I choose a delivery time?
You can add a preferred time window in your order notes. We’ll confirm if it’s possible based on the day’s route.
Do you offer wedding or event flowers?
Yes—bouquets, centerpieces, and custom arrangements. Send us your date, venue, and inspiration photos and we’ll reply with options.
Do you deliver anonymously?
Yes. If you’d like to stay anonymous, note it at checkout and we’ll keep your details private.
What if the recipient isn’t available?
We’ll call the recipient (or the contact you provide). If needed, we’ll arrange a safe handoff or reschedule delivery.