Smiljana • Novi Sad, Serbia
Privacy Policy
How we collect, use, and protect your personal information when you browse, order, or contact us.
Privacy details at a glance
This summary helps you understand our practices. For questions, please contact us.
What information do you collect?
Information you provide (such as name, phone number, email, delivery address, and order notes), plus basic technical data (like IP address and browser details) collected through cookies and logs.
Why do you need it?
To process orders, arrange delivery in Novi Sad, provide customer support, prevent fraud, and improve our website and services.
Do you share my data?
Only with service providers needed to run our shop (payment providers, delivery/fulfillment support, website hosting, and analytics). We do not sell your personal data.
How long do you keep it?
We keep order and invoice records as required by law and for legitimate business needs. We delete or anonymize data when it’s no longer needed.
What are my rights?
You can request access, correction, deletion, restriction, or objection to certain processing, and you may withdraw consent where applicable.
How can I contact you about privacy?
Use our Contact page to reach us regarding privacy requests or questions.
What we do with your data
How your information is used
We use your information to fulfill orders, deliver flowers locally in Novi Sad, communicate about your purchase, and keep our store secure.
Order & delivery details
We use your delivery address, phone number, and order notes to coordinate delivery and resolve issues (e.g., recipient availability).
Account & checkout data
Checkout information is used to process payments and issue confirmations/receipts. Payment details are handled by our payment providers.